Some systems are experiencing issues

Stickied Incidents

7th April 2023

IP Transit ( Internet ) fiber cut in impacting services

A fiber fault has been identified on our path between gretna and new orleans co. this is impacting any transport between new orleans and gretna co, our legacy phone system and DNS. Partial DNS remains as we have re routed that traffic.

  • Fiber service has been restored

  • Entergy workers placed a new down guy, to hold a utility pole vertical, right into the underground fiber next to a splice box (hand hole). It appears they did not call 811 beforehand. Repairs are ongoing.

  • The fiber cut has been located, a break in an underground tube. Splicers are working on repairing it now.

  • No updates on the fiber cut yet, but the issues affecting speeds on the wireless backhaul have been fixed, a surge/fuse card was affected bringing a connection down from 1000 Mbps to 100 Mbps.

  • Past Incidents

    6th May 2023

    Tower ( Wireless Connections ) SSE Sector for Gentilly having issues

    The South-Southeast sector for Gentilly is having issues related to the weather. It will be replaced when conditions improve, but this involves the cabling and equipment so it will take some time. Two customers are affected.