Some systems are experiencing issues

Stickied Incidents

27th April 2022

Dallas Peering Dallas Peering Disabled

dallas peerings have been shutdown till further notice. tonight a code change will be applied to the router in dallas and this path will be turned back on late tonight for further watching. This code change is being pushed out to fix the flapping we have seen towards dallas peerings

11th March 2022

Utility Power Fuse causing issue at transformer for central office

Entergy confirms that a fuse issue at a transformer is causing issues for our mains power. We have over 8 hours of battery life left and a standby generator we will connect if necessary.

13th May 2020

Backup Power Standby Generator Offline

Currently undergoing upgrades on the generator, as a result it is offline till further notice. Battery backup system has 24 hours of runtime before manual intervention is required. This will not be service impacting.

Past Incidents

12th May 2022

IP Transit Issue at core router affecting all services

We are seeing issues affecting most customers at the moment and are investigating the problem.

  • Issue is now resolved

  • 3rd May 2022

    L2 Transport Services Fiber outage affecting Gretna/Gentilly

    Fiber backbone is experiencing problems between our core and the Terrytown tower, causing a cascading issue for the Gentilly tower. We are working on it.

  • This seems to be resolved, and the backup L2 Transport has been repaired so there may be a partial outage later but it should not go back to being a full outage.

  • 27th April 2022

    Dallas Peering Dallas Peering Disabled

    dallas peerings have been shutdown till further notice. tonight a code change will be applied to the router in dallas and this path will be turned back on late tonight for further watching. This code change is being pushed out to fix the flapping we have seen towards dallas peerings