Some systems are experiencing issues

Stickied Incidents

16th February 2021

Utility Power Utility power lost

Utility power has been lost, we are currently on battery and dispatching our mobile gen set to keep this tower online.

  • Utility power has been restored.

  • 25th January 2021

    Tower ( Wireless Connections ) Mid-city sector offline

    One sector serving mid city wireless clients is offline for unknown reasons. An engineer is on the way to see what the trouble is.

  • The equipment has been replaced and everyone is now online.

  • update 11:30am the sector appears to have died randomly. A tower climber must climb the tower to resolve this issue. Estimated time to repair is approx 2hours.

  • 29th November 2020

    Tower ( Wireless Connections ) Service Degradation possible hardware failure

    We have been notified of several complaints about poor service from clients that connect to this tower. We are watching our equipment closely and plan to replace it as soon as it arrives on 12-3-2020. We are trying several temp fixes till then. Please be patient as we are aware and doing everything we can to remedy the issue.

  • We have reverted back to the known working hardware prior to the switch upgrade. Will continue watching this site for issues.

  • 13th May 2020

    Backup Power Standby Generator Offline

    Currently undergoing upgrades on the generator, as a result it is offline till further notice. Battery backup system has 24 hours of runtime before manual intervention is required. This will not be service impacting.

    Gretna Tower Router Maintenance

    Tonight at 10PM we will be preforming maintenance on our router at this location, during this time all services will be down for anyone who connects to this tower. We expect this to last for 30 minutes but could last longer.

    Past Incidents